Refund Policy
Last updated: June 7, 2026
1. Subscription Fees Are Non-Refundable
SOPdesk is a subscription service billed in advance. Except as set out below or as required by applicable law, subscription fees — including amounts charged on an automatic renewal — are non-refundable, and partial billing periods are not prorated or refunded when you cancel. When you cancel, you keep access through the end of the period you have already paid for; see our Cancellation Policy.
2. Billing Errors
If you believe you were charged in error — for example, a duplicate charge, a charge after a confirmed cancellation, or an incorrect amount — contact us at [email protected] within 30 days of the charge. We will investigate and, where a billing error is confirmed, issue a correcting refund to your original payment method.
A change of mind, failure to cancel before a renewal date, or non-use of the Service during a paid period is not considered a billing error.
3. Your Statutory Rights
Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction. Where such a law grants you a refund right that conflicts with this policy, that law controls.
4. Promotional Credits and Discounts
Promotional codes, referral credits, and discounts have no cash value and are not redeemable for a refund. They are applied only against future charges as described at the time they are offered.
5. How to Reach Us
Datatronics LLC (d/b/a SOPdesk)
Email: [email protected]
Address: [BUSINESS ADDRESS — Datatronics LLC]