Cookie Policy
Last updated: June 2, 2026
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about how users interact with their sites.
2. How We Use Cookies
SOPdesk uses cookies and similar tracking technologies to enhance your experience, provide functionality, and analyze usage patterns. We are committed to being transparent about our cookie usage and providing you with control over your preferences.
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the Service to function properly and cannot be disabled.
- Session management and user authentication
- Security features and CSRF protection
- Load balancing and performance optimization
- Remember your login status and preferences
Functional Cookies
These cookies enable enhanced functionality and personalization.
- Remember your settings and preferences
- Language and region preferences
- Theme and display customizations
- Recently viewed SOPs and search history
Analytics Cookies
These cookies help us understand how users interact with the Service.
- Page views and user engagement metrics
- Feature usage and adoption rates
- Performance monitoring and error tracking
- A/B testing and service improvements
Marketing Cookies
These cookies may be used to provide relevant advertisements and measure campaign effectiveness.
- Track conversion from marketing campaigns
- Retargeting and personalized advertisements
- Social media integration and sharing
- Email campaign effectiveness
4. Third-Party Cookies
We may use third-party services that set their own cookies. These include:
Analytics Services
- • Google Analytics
- • Mixpanel
- • PostHog
Support & Communication
- • Intercom
- • Zendesk
- • Customer.io
Payment Processing
- • Stripe
- • PayPal
Content Delivery
- • AWS CloudFront
- • Cloudflare
5. Cookie Duration
Session Cookies
Temporary cookies that are deleted when you close your browser. Used for essential functionality like maintaining your login session.
Persistent Cookies
Cookies that remain on your device for a specified period or until manually deleted. Duration varies from days to years depending on the purpose:
- • Preferences: Up to 1 year
- • Analytics: Up to 2 years
- • Marketing: Up to 30 days
6. Managing Your Cookie Preferences
Browser Settings
You can control and manage cookies through your browser settings. Most browsers allow you to:
- Block all cookies
- Block third-party cookies
- Delete cookies when you close the browser
- Receive notifications when cookies are set
Cookie Consent Manager
When you first visit our website, you'll see a cookie consent banner that allows you to:
- Accept all cookies
- Customize your preferences by category
- Reject non-essential cookies
- Change your preferences at any time
Account Settings
Logged-in users can manage certain cookie preferences through their account settings, including analytics tracking and marketing communications.
7. Impact of Disabling Cookies
⚠️ Disabling certain cookies may affect the functionality of the Service.
Essential cookies: Disabling these will prevent core functionality and may make the Service unusable.
Functional cookies: Disabling these may reset your preferences and reduce personalization.
Analytics cookies: Disabling these won't affect functionality but limits our ability to improve the Service.
Marketing cookies: Disabling these may result in less relevant advertisements and communications.
8. Mobile and App Data
While our mobile applications don't use traditional cookies, they may collect similar information through device identifiers, local storage, and analytics SDKs. You can manage these preferences through your device settings and app permissions.
9. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date above.
10. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
SOPdesk, Inc. - Privacy Team
Email: [email protected]
Phone: +1 (800) SOP-ILOT
Address: 123 Healthcare Drive, Suite 100, Medical City, MC 12345